Contact information
Questions about an order, a product or anything else? We'd love to hear from you. You'll always get a reply from someone who actually works here: no ticket number, no canned email.
In short
- Email contact@beesha.nl and you'll hear back within 3 working days.
- Prefer something quicker? Use the chat in the bottom right corner.
- You can also call us: +31 (0)88 242 1920.
- Sending something back? Returns go to Olieweg 1, 1951 NH Velsen-Noord, the Netherlands. Please let us know first.
1. How to reach us
For most questions, email is the easiest option, especially when it's about an order: you can include your order number and a photo if needed. Send your message to contact@beesha.nl. We reply within 3 working days, usually sooner.
Please include your order number if your question is about an order, so we can look into it right away.
Chat
See the chat in the bottom right corner? You can message us there directly. If nobody is available at that moment, your message reaches us by email and you'll get a reply just the same.
Phone
Call +31 (0)88 242 1920. If you can't reach us, feel free to leave a message or send an email and we'll call you back.
Post
You're welcome to write to us as well. Our address is listed below under company details.
2. Your answer may already be here
Some questions come up more often than others. There's a good chance yours is answered here:
- Shipping policy: what shipping costs, when your order leaves our door and how long delivery takes.
- Returns and refund policy: how to send something back and when you get your money back.
- Privacy policy: what we do with your data.
3. Returning an item
Please let us know about your return first via contact@beesha.nl. Then send the parcel to:
Beesha
Olieweg 1
1951 NH Velsen-Noord
The Netherlands
You can read exactly how it works in our returns and refund policy.
4. A complaint?
Things go wrong now and then. Let us know via contact@beesha.nl. The sooner we hear about it, the sooner we can put it right. We respond within 3 working days and work with you to find a solution.
Can't we sort it out between us? Then you can submit your complaint free of charge to WebwinkelKeur, which mediates between you and us.
5. Our company details
For completeness, and because you have the right to know who you're doing business with:
| Trading name | Beesha |
|---|---|
| Registered and returns address | Olieweg 1 1951 NH Velsen-Noord The Netherlands |
| contact@beesha.nl | |
| Phone | +31 (0)88 242 1920 |
| Website | beesha.nl |
| Chamber of Commerce (KvK) number | 76364372 |
| VAT identification number | NL003076822B41 |
Beesha makes its own personal care products in the Netherlands. Questions about the composition or safety of a product? Send them to the same address. We are the party responsible for that.